Northern Lights Projector

Thank you for choosing ExploreMore Hub! We proudly offer international shipping to over 200 countries and regions, ensuring great value and service for our customers.

Sustainable and Fast Delivery: We ship your order directly from our international warehouse to destinations worldwide. This approach not only provides you with access to a diverse range of products that may otherwise be hard to find, but also helps reduce transportation costs and CO₂ emissions. By optimizing logistics, we maintain competitive pricing without compromising on service or quality. With every order, you are making a conscious choice to support sustainability while shopping affordably.

Processing Time: All orders are processed within 1–2 business days.

Delivery Time: Standard delivery takes 7–14 business days. While we strive to deliver within this timeframe, occasional delays may occur during holidays, peak seasons, or extreme weather conditions, which could extend the delivery up to 28 days. We appreciate your understanding and patience. You can stay updated on your order’s status at any time via: Track Your Order.

Failed Delivery & Collection Policy: If you are not home at the time of delivery, the package will be attempted for delivery up to two times, depending on the delivery service. If the delivery is unsuccessful, the package will typically be taken to a designated collection point or service point, where it must be collected within the specified time frame.
If the package is not collected, it will be returned to a delivery service warehouse that is outside of our control, and not returned to us.
Please note that we are unable to issue a refund if a package is refused or not collected from the collection point. This is because refused packages are not returned to us by the delivery service. According to our terms and conditions, customers are responsible for accepting the delivery or collecting the package from the collection point.

Track Your Order: With our Track & Trace service, you can monitor the status of your order at any time. Simply enter your order number and email address, or use your tracking number to follow the progress of your shipment on our Track & Trace page.

All packages are shipped safely and reliably from our warehouse. You can track your order using the link below:

Track Your Order Here:
https://exploremorehub.com/apps/TRACK

For any shipping inquiries, please contact us at service@exploremorehub.com.

Cancellation



We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 



Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.; Our return policy applies only to products that are defective or damaged upon receipt. If you receive a product with any issues, please contact us within 14 days of receipt for return processing.

Refunds (if applicable)



Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds (if applicable)



If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@exploremorehub.com

Please contact our Customer service at service@exploremorehub.com to get the return address.